Support
How can we help?
Email [email protected] and we answer within two business days. Including your device model and OS version gets you a faster answer.
How do I cancel Homie Pro?
Subscriptions bought in the iPhone app are billed by Apple: Settings → your name → Subscriptions → Homie. Bought on the website? See the next question. Pro stays active until the end of the period you already paid for.
How do I cancel a subscription bought on the website?
Sign in at homedesign.lol/app/pricing and choose Manage subscription. That opens your billing portal (run by Creem, our merchant of record) where you can cancel, change plan, or download invoices. Cancelling stops the next renewal; Pro stays active until the end of the period you already paid for.
Can I get a refund?
For a purchase made on the website, email [email protected] within 14 days of your first payment and we refund it in full; renewal charges are refundable within 7 days if barely used. Refunds go back to the original payment method within 5–10 business days. Purchases made in the iPhone app are refunded by Apple under its own policy.
I paid but Pro is not active
On the web, sign out and back in with the same Google account, then open Pricing. In the iPhone app, open Settings and tap Restore Purchases. Still not active? Email us from the address on your account with the purchase date and we will sort it out.
A redesign failed or came back wrong
Generations are best with a well-lit photo taken from a corner of the room, showing the floor and at least two walls. Very dark, blurry, or heavily cropped photos give the model too little to work with. Failed generations do not count against your monthly allowance.
My prompt was blocked by the content policy
Every text prompt is screened before generation. Homie is for rooms, furniture, colours and exteriors — prompts about people, nudity, violence or anything outside home design are refused, and so are prompts the screening service flags as borderline. Rephrase to describe the space and try again; see the Acceptable Use Policy for the full list.
How do I delete my data?
Settings → Delete My Data removes your generations and account from our systems. This cannot be undone. If you cannot reach the app, email us and we will process the deletion within 30 days.
Which devices are supported?
iPhone and iPad running iOS 16 or later, and any modern browser on phone, tablet or computer at homedesign.lol.
Guides that answer the most common questions
- How to Photograph a Room So AI Redesign Actually Works
- AI Interior Design: What It Can and Cannot Do (Honestly)
- How to Redesign Any Room: A Repeatable Method
- How to Use Text to Room to Design a Space From Scratch
- How to Get a Realistic Renovation Cost Estimate From a Photo
- How to Shop the Look From an AI Room Redesign
